Author Archives: Business Consultant

Hiring the Best People

Although you can do your best in choosing, you cannot choose “the best”. There is no way to determine who is best. Bestness can only be determined in the context of the system in which people act. That system is … Continue reading

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Transformation Strategies

It’s true that most kings are hardened in their ways and unwilling to change, though I have met a few… very few…who were genuinely good kings—wise, willing, and filled with caring.
Individual traits, inculcated, acquired, and habituated over the course … Continue reading

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Boiled in Alphabet Soup

(The “boiled frog syndrome” refers to the observation that when a frog is thrown into a pot of boiling water, he will jump out. If, on the other hand, he is placed in a pot of cool water that is … Continue reading

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Deming’s System of Profound Knowledge

I have always been fascinated by Deming’s adoption of an SOPK model — an interactive system which, as a whole, embraces an appreciation of systems, understanding variation, theory of knowledge, and psychology.  His work propelled him toward new ways of … Continue reading

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Water Buffalo and Top-up Management

I can’t help but believe that the faltering state of the U.S. political, economic, and social enterprise comes as a surprise to only the most naive among us. Maybe I’m the naive one, but I’d like to think that most … Continue reading

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Leadership and the Principles of War

The principles of war are fundamental truths governing the prosecution of war. Their proper application is essential to the exercise of command and to the successful conduct of military operations. These principles are interrelated and, dependent on the circumstances, may tend to reinforce one another or to be in conflict. Consequently, the degree of application of any specific principle will vary with the situation. Continue reading

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Seven Deadly Sins of Leadership

US – China Balance of Trade – 1997 to 2004 (July and counting)
Here are 7 sins that leadership often commits: aimlessness, management by results, carrot and stick people management, fuzzy systems management, divided responsibility, worker training worker, and steady state thinking.
Below are … Continue reading

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Why Three Sigma?

(Read a more extended discussion of 3-sigma in my sticky post, “What’s so Special about 3-Sigma?”) Continue reading

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Putting People to Work

Your enterprise is the system of knowledge shared by your organization’s members. Facilities, tools, equipment, materials, and capital are only useful to the extent that your enterprise’s leaders, managers, and workers know and apply theories and methods that put these … Continue reading

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Deming’s Seven Deadly Diseases of Management

Lack of constancy of purpose
Emphasis on short term profits (Overreaction to short term variation is harmful to long term success. With such focus on relatively unimportant short term results focus on constancy of purpose is next to impossible.)
Evaluation of performance, … Continue reading

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Deming’s 14 Points

1.  Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.
2. Adopt a new philosophy. We are in a new economic age. Western management must awaken … Continue reading

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