Category Archives: Quality

Toyota, 3-Sigma, and Us

It’s not often that I agree with Charles Krauthammer, but in his recent opinion piece, “Toyota and the price of modernity“, he is on the right track when he says,
The question is: How do you distinguish the idiosyncratic failure from … Continue reading

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Making Free Markets Work: Tell No Lies

In the October 29, 2009 New York Times, financial commentator Floyd Norris offers up a solution to excessive executive compensation and the bubbles that plague our free enterprise system. In his article, ”To Rein In Pay, Rein In Wall St”, he suggests … Continue reading

Posted in Current Events, Methods, Quality, Theory of Knowledge | 5 Comments

What’s So Special about 3-Sigma?

It goes like this… Continue reading

Posted in Great Thinkers, Methods, Quality, Science of Consciousness, statistical thinking, Theory of Knowledge | 22 Comments

PDSA – Hammers and Saws

PDSA = HAMMER
PROBLEM SOLVING = SAW
PDSA is a method that drives forward by constructing new knowledge. It begins with theory. Corrective action is a problem solving method that a is reactive, rear view mirror process. The method begins with … Continue reading

Posted in Methods, Quality | 6 Comments

My Letter to Obama

As an interesting exercise, I decided to draft a letter to Obama offering some Deming inspired advice. I just wanted to see what I would come up with.
First, I carefully acknowledged his accomplishments as a candidate and his undeniable leadership … Continue reading

Posted in Current Events, Quality | 1 Comment

Hiring the Best People

Although you can do your best in choosing, you cannot choose “the best”. There is no way to determine who is best. Bestness can only be determined in the context of the system in which people act. That system is … Continue reading

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Wan’s Corner Cheese Market

The Kingdom of Wan was obsessive about studying the heavens. Over centuries they contemplated the motions of the celestial bodies and came up with many theories about the rules governing these seemingly unvarying motions. As their theories about celestial mechanics … Continue reading

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Deming’s System of Profound Knowledge

I have always been fascinated by Deming’s adoption of an SOPK model — an interactive system which, as a whole, embraces an appreciation of systems, understanding variation, theory of knowledge, and psychology.  His work propelled him toward new ways of … Continue reading

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Why Three Sigma?

(Read a more extended discussion of 3-sigma in my sticky post, “What’s so Special about 3-Sigma?”) Continue reading

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Putting People to Work

Your enterprise is the system of knowledge shared by your organization’s members. Facilities, tools, equipment, materials, and capital are only useful to the extent that your enterprise’s leaders, managers, and workers know and apply theories and methods that put these … Continue reading

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Deming’s 14 Points

1.  Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.
2. Adopt a new philosophy. We are in a new economic age. Western management must awaken … Continue reading

Posted in Great Thinkers, Methods, Quality | Tagged , , , , , , | 6 Comments